Time taken to understand before purchase was considerable
Looking back, I now realize that the pre-purchase phase took much longer than I expected mainly because the explanations were not as clear as I hoped. The sales discussions provided basic details, but I often found myself confused about what exactly the software encompassed versus which services were included in the training. The distinction between various modules like the dialer, database feature, and automatic updates was also somewhat vague in early communications. It took multiple calls and follow-ups before I felt confident that I understood the billing and invoicing process clearly enough to proceed. Even after signing up, the onboarding flow required significant effort as some steps were not well explained in advance, leading to delays. I can grant that the telephonic support was available and tried to answer questions, but since my foundational understanding was shaky, this added to the time and frustration. If the explanations had been more comprehensive initially, I believe the whole process of deciding to purchase and getting started would have been much shorter. The extended time frame before purchase meant I invested more effort than I originally planned and somewhat regretted the slow start until everything was clarified.