Time taken to resolve issues was longer than expected

Time taken to resolve issues was longer than expected

I found the training and onboarding to be planned well initially, but when some issues popped up, the response for those took longer than I anticipated. The team was professional and tried their best to help, but waiting times for support callbacks were somewhat extended. This delay impacted my ability to fully engage in certain tasks during the early phases. I felt that communication could have been more prompt especially for problems affecting workflow progress. While the content and software are valuable, the time taken for troubleshooting made me rethink the overall smoothness of the onboarding experience.