Time taken to locate sales info was longer than expected
I found navigating the pre-purchase sales information was longer than I had anticipated. While the site did have various details, finding exactly what I needed took more time than I felt was reasonable. The sign-up and payment processes were structured and straightforward once I had the information, but locating that data could be smoother. There were multiple sections to sift through and this caused some inefficiency. The training descriptions and software feature explanations were present but not laid out in a linear or easily searchable way. Despite this, I appreciated the responsiveness of the telephonic support when I reached out for clarifications. The database and dialer functionality details became clearer after speaking with support but the initial discovery phase was frustrating. The invoicing and automated updates aspects were well explained once identified. Overall, the process worked but I felt the initial time investment to find necessary sales and pre-purchase data was longer than expected and could be improved for customers trying to make decisions quickly.