The sales and pre-purchase process took more time than I had expected, which made me a bit frustrate

The sales and pre-purchase process took more time than I had expected, which made me a bit frustrate

The sales and pre-purchase process took more time than I had expected, which made me a bit frustrated initially. Although the sign-up and payment steps were clear and professionally handled, the delay came from the onboarding and setup phase. The training modules were comprehensive but required multiple sessions, which stretched the timeline for me to become fully operational. I was hoping for a quicker start, especially since the database integration and setting up the calling tools were essential for my workflow. On the positive side, once the setup was complete, the software ran smoothly, and the telephonic support was reasonably prompt and helpful when I reached out. The automatic updates also worked well to keep the system current without disruption. Still, in a fast-paced environment, such delays can be discouraging. I hope future clients find the initial phases a bit more streamlined. Overall, it was a positive experience despite the longer lead time to get going properly.