Time taken to get help was quite frustrating
I contacted WFHI support multiple times during the onboarding and setup phases to understand how the database and dialer work together. While the staff were courteous each time, the overall time taken to receive clear instructions was longer than I expected. Sometimes I was put on hold without meaningful follow-up, and I wasn't sure if my issues were understood completely. That said, I acknowledge that the training materials provided were comprehensive enough that I could get by eventually without constant help. However, I would prefer if the telephonic support had more efficiency to reduce waiting times. Next time, I anticipate needing assistance again because some updates changed how features function, and the explanations weren’t fully clear upfront. That level of interaction is manageable but not ideal for someone needing quick turnarounds. Balancing patience with promptness is something WFHI might want to improve upon to ease user frustrations like mine.