Time taken to fix issues was a major drawback
The way things went wrong during the sales and pre-purchase stages tested my patience. When I flagged problems with the call-dialer setup not syncing properly to the database, the resolution took much longer than I anticipated. I understand that complex software can need time to fix, but the delays impacted my early engagement seriously. It was difficult to get precise timelines for fixes or updates from support, which led to uncertainty. While they did eventually provide some telephonic assistance, the process felt slow overall. This lag in addressing issues during onboarding affected how smoothly I could start relying on the product. I appreciate that some documentation and training were provided, but the delays meant the onboarding drag wasn’t just about learning but also about waiting for technical stability. Going forward, improving response speed and communication about delays would help a lot.