Time Taken for Training Was Fairly Long, But Support Balanced It
The training and onboarding process took longer than I originally anticipated. Initially, I expected quick responses to my queries, but there were moments when I had to wait quite a bit for guidance. At the same time, the team handling support was consistent in following up, which was encouraging. I appreciated that they were patient and careful, explaining the software's features like the dialer and database, which helped me get the hang of managing remote workflows. Automatic updates ran smoothly and did not disrupt work, which was a relief. However, the length of time needed to get fully set up sometimes tested my patience. Payment and invoicing were straightforward, but I did wish for slightly faster turnaround on questions related to billing. Even so, there was a good balance between the delays and the support quality, making the overall experience acceptable. I believe that someone new to this kind of software would benefit from a bit more expedited communication, but the helpfulness made up for it.