Time taken for pre-purchase steps was longer than expected
You took a bit more time than I anticipated for the entire sales and pre-purchase process, from sign-up to fully understanding the features offered. I was initially looking for a quick onboarding so that I could integrate the calling tools and database into my regular working routine faster. The step-by-step guide was helpful, but some parts, especially around invoicing and payment setup, could have been explained more succinctly to save time. I might need help again next time due to the complexity of certain software features, particularly with the dialer and automatic updates. Overall, your sales support was direct and clear, which I appreciated, and if the timing was improved, the experience would be even better. While it took longer to get everything running smoothly, your team was responsive and patient throughout the process, which made a good impression.