Time laga hua tha par expect bhi karta tha
Pre-sale mein bohot baar hi baat karni padti hai aur mujhe lagta hai ki isi wajah se process pura hone mein time lagta hai. Jab maine WFHI ke software aur training services ke baare mein dekha, toh maine expect kiya tha ki process me thoda slowly chalega kyunki kayi baar clarification dena padta hai, invoice aur payment process samajhna padta hai. Sales team ne jo information di thi, wo mostly sahi thi, par thoda zyada generic feel hua. Kabhi kabhi jo promises diye gaye they woh detail mein match nahi karte the mere expectations ke saath. Support team ne meri queries handle karne ki koshish ki, par mujhe lagta hai ki improvement ki zarurat hai communication mein. Onboarding mein thoda wait karna pada aur mujhe lagta hai ki better onboarding flow ki zarurat thi. Software access theek tha, dialer aur database pe kaam ho raha hai, lekin training session thodi inconsistent lagi. Payment aur invoicing process thoda clear hona chahiye tha pehle se. Yeh sab baatein soch kar mujhe lagta hai ki overall experience mixed raha: kuch cheezein thik thi jabki kuch shortcomings bhi thi, aur mujhe aise hi time lagne ki wajah samajh mein aayi jo pehle expect bhi karta tha.