Time-consuming to find support answers
I frequently needed help understanding how to use the calling dialer and the database effectively. Finding relevant support documents or instructions took a considerable amount of time. I had to navigate through several sections of the website and review various training materials before I found what I needed. The phone support required multiple attempts, as I was often placed on hold or redirected to other departments. Although the staff was generally polite and answered my questions, the duration it took to reach the right person was longer than expected. After finally getting detailed assistance, the issues I had were resolved. The sign-up and payment process was straightforward, and invoices appeared promptly, which was one clear positive. Automatic updates did not complicate things, but the experience of searching through resources and waiting on calls slowed my overall progress considerably. More efficient navigation of support information would be beneficial for users like me.