til now feeling good, but one thing was off
I was pretty chill about the support and communication with WFHI, since they seemed straightforward from the start. The telephonic support mostly matched what I expected: the agents were helpful and the explanations clear, but sometimes the wait times were longer than I'd hoped, which made a few stressful moments during a busy workflow. The automatic updates were smooth and didn’t disrupt anything, so that part was solid. The onboarding flow also had clear steps and the dialer worked well for calling tasks all week. My one small criticism is the invoicing process, which felt a bit clunky at times, maybe it could be streamlined a bit more for ease. The overall experience matches my expectations but with this tiny flaw that stood out just enough to keep me at four stars. Still, I’ll continue using it and hope they improve the minor stuff.