thoughtful people but a bit slow at times
Looking back at my experience with the sales and pre-purchase side, I feel the team was overall responsive and helpful but there were moments when it took a bit longer than I hoped to get answers. They were patient and provided detailed information about the software access and onboarding, ensuring I understood what to expect. The invoicing and payment questions were also addressed carefully, which gave me confidence moving forward. However, sometimes replies took longer, which felt a bit frustrating since I needed to plan my steps accordingly. Balancing the good enthusiasm and detailed explanations with the occasional slow response, the overall experience still left me feeling positive about choosing the service. Even now, after weeks of use, that initial responsiveness alongside the patience with my questions was something I valued though faster replies would have improved the start.