thought they'd be faster but they weren't bad
So I reached out to their team with a few questions before I signed up, hoping they'd be really quick since this is all about working remotely and time matters a lot. I'll admit, they were generally responsive which I liked. Sometimes it took a bit longer to get precise answers than I expected, especially when I was curious about some technical details on the software side. Overall, the communication felt okay, not perfect though. They addressed my concerns well enough but a tad more speed in reply would have been nicer. Signing up after that was straightforward and invoicing was clear. It's just that when you expect fast responses and things are only average, it leaves a slight disappointment. Still, I find the service productive, just a small thing that could improve to make the start less anxious. They'd do well to speed up those pre-purchase chats a bit more ultimately.