Thought support would be slow, but it was actually quite responsive
I wasn’t sure at first how responsive the support team would be since I read a few different opinions before signing up. During the first days, I kept wondering if I’d have to wait a lot for any help with the dialer or database features, but then a moment came when my questions got answered surprisingly fast. It wasn’t like instant or anything, but quicker than what I’d feared. The telephonic support felt quite patient and made an effort to really understand what I was struggling with, which was refreshing. It made me rethink my initial hesitations — maybe this team does prioritize customer communication more than I expected. Of course, there were some pauses and a bit of back and forth, so not perfect, but good enough to make a difference in how quickly I could get back to using the software properly. I guess this responsive support will keep me feeling confident going forward.