thought support would be faster but was mostly slow
I expected the support team to be more responsive because that was a big selling point for me. Honestly, it took way longer than I thought to get answers on some of my questions about software access and database features. The sign-up process was okay, and the software itself is decent enough, but when I got stuck, waiting for help felt frustrating. Sometimes I got replies after a couple of days which is not great if you need to keep working without delays. I will say the automatic updates didn’t disrupt my work too badly, and the dialer was functioning as expected, so those things were fine. But overall, I expected more timely telephonic support. Maybe I was just unlucky, but it felt like a mismatch between promises and what I received. The invoicing and payment part was straightforward though, so not everything was bad.