Thought sign-up would be smoother, but it had mixed results
When I first came across the WFHI software, I expected the sign-up and invoicing process to be very seamless and quick. Initially, the pre-purchase communication guided me well enough, and I was feeling positive about the whole setup. However, during the invoicing stage, some delays and unclear instructions meant I had to reach out to telephonic support. Thankfully, the support was responsive, and they helped me understand the payment steps better. Training was also a hit and miss; some of the labels made sense instantly, but I found myself pausing and rereading a few parts, which slowed me down. On the bright side, the calling tools and dialer were mostly solid through my usage. Overall, I am moderately confident and feel this software could be great once you get past the initial bumps. It met some of my expectations while also showing room for improvement in the early onboarding stages.