thought sales was simpler but had to figure out a lot myself
I expected the sales and pre-purchase process to be more guided than it was, to be honest. In the end, I found myself working out quite a bit on my own, especially in understanding how features like the call dialer and database integration would exactly fit my workflow. The sign-up was fine, but there wasn’t much hand-holding about the best package for my needs or detailed explanations of ongoing updates. These gaps meant I had to dig into the documentation and sometimes call support to confirm things. The steps also weren’t always in the clearest order; I had to circle back several times. Despite this, the software itself was solid once I started using it, and the training, though a bit generic, helped me get through some basics. Just wish the pre-sale experience matched that helpfulness, because better upfront clarity would have saved me some time and confusion. So my expectations for a smooth guided sales journey were a bit higher than the reality, but the core functionalities delivered as promised.