Thought sales process would be clearer than it was
At first I figured they’d be more straightforward about what the platform could do before I signed up, which made me a bit hesitant. I was mostly comparing expectations from what I could gather on my own and the sales rep’s explanation during the calls. It wasn’t all bad though. The sign-up flow was easier to handle than I thought, especially with the invoice and payment steps being relatively simple. But the training part mentioned was sometimes glossed over quickly, so I felt like I could have used a bit more demo on the dialer and database features before committing. By the end, I was confident enough about the core software but still a little unsure about how much ongoing support I’d get if things got tricky. In the end, it’s something I would keep an eye on, and maybe it’s just that I’m more cautious when I’m investing recklessly without knowing every detail upfront.