Thought onboarding would be smoother than it was
Honestly, I was expecting a lot more ease from the training and onboarding process with WFHI software. From the beginning, I felt that when anything wrong happened, like a software glitch or missing step during setup, the fallback support system was pretty patchy. Instead of quick fixes, I found myself juggling between waiting for an answer and digging through forums to figure things out on my own. The training materials were okay but missed enough details that I had to redo some parts several times. I also noticed the dialer setup wasn’t very intuitive, which added to my confusion. The initial sign-up and payment felt alright though, so that part was smooth at least. I get that these things might improve over time but for a paid service, this was underwhelming for me. I hope they enhance how they handle goof-ups because it’s quite frustrating when you rely on the software heavily but support is slow or unclear. That’s the main thing I was waiting to see get better.