Thought onboarding would be smoother, but it wasn’t
I was expecting the training and onboarding to be straightforward and clear, maybe even a bit hand-holding since it’s a paid service. But honestly, the explanations were all over the place, and I kept looping back to earlier steps because things weren’t clearly explained. At first, it seemed like there was a proper structure, but then I got lost when trying to figure out the database feature and dialer setup. It felt like the trainers assumed we already knew quite a bit, which wasn’t the case for me. Even the call tools weren’t demonstrated as clearly as I expected, so setting up took much longer than it should’ve. What I will say, though, is that the automatic updates seem to happen pretty smoothly in the background, so no complaints there. But still, the main issue is that several important concepts just weren’t laid out properly during onboarding. I kept trying to get clarity over the phone from support, which wasn’t always helpful since sometimes it felt like they were repeating the same unclear points. Overall, it didn’t meet the expectations set by the initial sales pitch, especially about the ease of getting started with the software and training process.