Thought onboarding would be simpler than it was
I signed up expecting a fairly guided onboarding experience that would walk me through every essential aspect systematically. However, once I gained access, I quickly realized that a lot of the setup and integration required more self-exploration than I had anticipated. For example, the database and dialer tools were included, but the training materials seemed broad and required me to figure out specific workflows mostly on my own. The software and automatic updates ran smoothly, but I found myself spending much time searching through documentation or contacting support instead of being proactively led step by step. The payment and invoicing process was clear and straightforward, which I appreciated. While the product ultimately delivered on its core functions, the discrepancy between my expectations and the hands-on discovery approach left me somewhat frustrated. I had hoped for a more structured introduction to these remote workflow management tools to minimize trial and error at the start. Overall, the experience was positive, but I believe the onboarding and training elements would benefit greatly from greater clarity and step-by-step guidance.