Thought onboarding would be simpler, but it’s mostly good

Thought onboarding would be simpler, but it’s mostly good

I have mixed feelings about the training and onboarding experience with WFHI. At first, I thought the process would be much more straightforward because I’ve dealt with similar software before. The sign-up and initial database setup were a breeze, though. But then the training modules introduced more complex tasks and features that I wasn’t quite prepared for, which made me go back and re-watch some sessions. The dialer tool info was especially detailed, and it took some time to actually get comfortable with it. So, while it matched my expectations in most parts, the complexity and repetition in training made me feel it could have been streamlined. Still, I’m managing okay and confident I’ll improve with practice.