Thought onboarding would be quicker, honestly
I started the onboarding expecting everything to be pretty much a one-time setup, but I realized that while some parts like the account and database setup were indeed one-off, other things needed more regular attention. The initial training was fine; it was pretty straightforward to get the hang of the basics. But then, ongoing tweaks to workflow tools and dialer settings kept popping up, which I didn't fully anticipate. Sometimes the updates to the software would change how certain features performed, requiring me to learn that all over again. It felt like a mix of automation meant to make things easier and manual checks that kind of slowed me down. Honestly, the telephonic support was useful to clarify these shifting parts, but it wasn't always as hands-on as I wished. I think my setup speed got impacted by this back-and-forth balance between one-off and continuous tasks.