Thought it’d go smooth, ended up struggling instead
I was pretty optimistic about how sales and pre-purchase would be handled, especially since I had some questions. But honestly, when things started going wrong, it wasn't as smooth as I thought it’d be. I expected quicker responses or clearer solutions for the payment and sign-up complications that popped up, but I ended up spending quite some time trying to figure out the process myself. The initial information seemed promising, but the follow-up help was lacking. The one good thing might be the automatic updates that kept the software running without me needing to intervene much, but overall, it just didn’t meet the expectations I had going in. I found myself basically chatting with a friend about how it turned out better than expected in some ways but mostly frustrating because of the handling of issues.