thought it'd fit my hours better

thought it'd fit my hours better

I thought the support available would match the hours I actually work but it's a bit off. Generally, the telephonic help is pretty good when you reach someone, though sometimes the timing is slightly inconvenient for my schedule. The onboarding process was straightforward enough, which I liked, and the software tools loaded fast and didn’t lag during calls. However, because my working hours shift, occasionally the assistance isn’t fully aligned and I have to leave callbacks or resort to email support instead. Still, the priority assistance feature does kick in well during business hours, especially for the database updates and dialer issues. Signing up and invoicing went smoothly, with clear options. I appreciate the automatic updates that keep the software responsive with minimal downtime. Overall, it’s quite helpful but syncing support hours closer to when I work would improve things a lot. Otherwise, I’d recommend it to someone with a more standard schedule.