Thought it'd be straightforward, but needed help again soon
Honestly, I expected the sales and pre-purchase information to be more self-explanatory, so I thought I’d be able to handle everything easily without much back and forth. But that wasn’t the case. Right from the start, I found myself needing to reach out for help multiple times to understand what exactly was included in the software and training packages. It felt like I was supposed to have it all figured out before buying, but some of the details were unclear. So even after buying, I wasn’t confident about what to do next or how to make the most of the tools. I definitely think I’ll be needing support again next time I go through the process, just because the initial guidance wasn’t quite enough for me. I wish things had been more clearly presented upfront so that I wouldn’t have to keep asking questions. It’s not a bad product, but the sales and explanation part could be more user-friendly. Otherwise, I’m not really sure I’d jump straight back in without some help on these points.