Thought it’d be straightforward but got a bit of both
When I first signed up, I was expecting the support and communication to be much smoother based on what I’d used before. The telephonic support did answer quickly and help was polite, which was nice. But sometimes the answers felt a little generic, like they weren’t quite tuned into what I needed for my specific issue. It took a couple of calls before I felt a sense of real progress, which was frustrating. On the other hand, their updates and announcements did keep me informed about the software changes regularly. I should say the onboarding process was okay, but getting through some of the steps felt a bit clunky at times compared to my previous experience with other platforms. The signup and payment process at least went without a hitch, which I really appreciate because I hate sorting billing issues. So, while the setup was decent, it wasn’t entirely what I expected or hoped for. Basically, it worked, but occasionally I felt stuck and thought the communication could have been clearer or more tailored. Overall, it’s a mixed bag; some things are definitely good, some need better follow-through, but it’s not terrible either.