Thought it’d be simpler but might do it again
When I first signed up with WFHI, I had a pretty straightforward expectation of the software matching what was described during the demo and onboarding. I was hoping for a system that was easy to access and navigate without too many hiccups. Initially, I was a bit unsure because the dashboard felt a little cluttered and it took me some time to figure out how the dialer and database integrated with each other. I kept thinking, will I stick with this or look elsewhere? The automatic updates were a nice surprise though, as they happened quietly and without interrupting my work. Despite some moments of confusion during the training, especially about the calling tools, I found the telephonic support on the priority line quite helpful—though occasionally they needed a minute extra to get the right information. My invoicing and payment process went smoothly, which was a relief. Overall, while it’s not perfect and I had my doubts at the start, I think I would consider using WFHI again because it generally meets the needs of remote workflow management and the learning curve is manageable when you give it time.