Thought it'd be simpler, but it wasn't
I was really hoping everything would be laid out clearly from the start, you know, like a simple walkthrough when you sign up or browse the site. Instead, it felt like I was left guessing a lot, especially around what exactly the software does and how the calling tools fit in the bigger picture. They said training was included, but I didn't find the onboarding explanations as straightforward as I'd expected. On the plus side, setting up the database was pretty okay and didn't take me too long, so that's something I guess. But the whole payment and invoicing part was confusing to figure out, and it felt like I kept waiting on responses that just weren't clear or fast enough. Honestly, I thought they'd make it all super user-friendly from the get-go, but definitely not the case here. While I see the potential in what the software can do, I wish the sales team had spent more time making things transparent instead of leaving me with a lot of questions.