Thought I'd know what to expect, but got some surprises
I went into buying the WFHI software thinking it would be pretty standard, you know, like all the other remote workflow tools I've seen. I expected the onboarding flow and training to be a bit generic, but it turned out to be more interactive and tailored than I imagined, which was a nice surprise. The dialing system was surprisingly user-friendly, and the database feature actually helped me stay organized in ways I hadn't anticipated. However, I did find that some parts of the invoicing and payment process were slightly less intuitive than I expected pre-purchase. I wasn't quite sure about the terminology used in the sign-up interface, which made me hesitate a bit before completing the process. The telephonic support was available and polite, but not as immediate as I thought it would be. Overall, it mostly matched expectations, but I was surprised by how much customization was possible within the training and software tools themselves.