Thodi clarity nahi thi sale mein kisi cheez ki
Sale ke dauran mujhe laga ki sab kuch theek hai, sign-up process to straightforward tha aur invoice bhi time pe mil gaya. Lekin jab training start hui, toh mujhe realize hua ki customer journey ke ek step par thoda clear assistance nahi tha jahan par software ke kuch features ki use samay pe explanation missing thi. Dialer aur calling tools ke baare mein main ne khud se kaafi cheezein explore karni padhi jo ideally training ke under cover honi chahiye thi. Baaki sab steps smooth gaye jaise database integration aur automatic updates waise hi jese expect kiya tha. Payment aur support channel ke options clear the. Phir bhi thoda feel hua ki sales and pre-purchase ke dauran mujhe thoda jaldi chhod diya gaya bina kisi detailed walkthrough ke jahan mujhe khud se samajhna pada. Mujhe lagta hai agar sales team thoda aur time nikalke features explain kare toh kyunki wo missing thi tab experience aur better hota. Overall achha tha lekin wahi missing clear guidance ek choti si kami rahi.