Thoda zyada waiting aur repeat hone wala lag gaya
Maine socha tha ki support thoda fast aur efficient milega, lekin jo experience hua, woh utna smooth nahi tha. Pehle call karne pe lagta tha ki baar-baar wahi baat repeat karni pad rahi hai, jaise ki unko meri problem samajh nahi aa rahi thi. Kabhi kabhi waiting time bhi kaafi zyada ho jata tha, jo ki thoda frustrating tha. Waise ek baat jo achhi lagi, woh thi ki jab response mila toh woh detailed tha, matlab har ek step ko explain karne ki koshish ki gayi thi. Lekin overall agar support team se communication ki baat karu, toh socha tha ki better hoga; par itna acha nahi laga. Kuch basic queries mein bhi mujhe baar-baar apni baat repeat karni padti thi, jo thoda time waste tha. Agar thoda aur proactive approach leti toh better lagta. Jo training aur onboarding ka part tha usmein thodi waiting ya confusion bhi hui, shayad uss wajah se support ko baar-baar call karna pada. Support ki speed aur clarity mein thoda improvement hona chahiye, tabhi full satisfaction ho sakta hai. Bas yahi kahunga ki expect kiya tha ki zyada help milegi without much repeat, par waise nahi hua.