Thoda zyada time laga, par support ne help ki
Main software ke initial setup ke dauran support team ko kai baar call kar rahi thi. Pehli baar jab query puchhi thi, support ne detail mein samjhaya, jo ki accha laga, par baad mein jab follow-up calls kiya toh lagta tha baar-baar wahi cheez repeat karni pad rahi hai. Kuch samay toh waiting mein bhi waste hua, especially peak hours mein. Lekin overall communication theek thi aur ek baar jab system mein kuch update aaya, toh uske baare mein clear bata diya gaya tha. Training session mein bhi kuch chhote chhote doubts pe thode waqt mein response mila, lekin thoda quick hona chahiye tha. Mera ek chhota reservation yeh hai ki thoda better coordination ho toh aur smooth ho jaata. Invoicing aur payment process straightforward tha, koi difficulty nahi hui usmein. Mujhe lagta hai ki agar support ka workflow thoda aur efficient bana diya jaye toh experience aur improve ho sakta hai.