Thoda surprising tha response time, dono achha-bura tha
Mujhe thoda surprising laga ki WFH India ke log response dene mein kabhi kabhi der karte hain, jo maine expect nahi kiya tha pre-purchase mein. Jo log mujhe call kar rahe the, wo polite the aur generally helpful bhi lage, par jab main specific queries le kar email karti thi toh response aane mein kaafi waqt lag jata tha. Haan, training aur database use karne mein thoda time lene ka option tha, jisme clarity di thi ki main apne pace pe seekh sakti hoon. Payment aur invoicing process smooth tha, toh woh part thik tha. Lekin jab main overall responsiveness dekhti hoon toh main sochti hoon ki improve karna chahiye, kyunki pre-purchase ke stage pe jo doubts hain unka jawab jaldi milna chahiye. Mere liye yeh thoda frustrating tha kyunki mujhe clear idea chahiye tha software ki capabilities ke baare mein before I committed fully. Par main yeh maanna chahti hoon ki jo support team se mila wo respectful tha, toh shayad bas thoda aur training chahiye hoga unhe communication mein.