Thoda surprising tha, lekin theek tha overall
Maine socha tha ki jab main support team ko call karungi toh sab smoothly chalega, par yahan thodi mix-experience rahi meri. Pehle toh mujhe lag raha tha ki woh response time fast hoga, par actually thoda delay bhi feel hui jab main unko complex question puch rahi thi. Lekin jab basic queries aayi, toh unhone acha jawab diya aur maine dekha ki unka dialer tool bhi kaafi easy use tha. Jo automatic updates hain, usse bhi software reasonably better bana hai, kuch naye features aaye jo mujhe pasand aaye. Lekin haan, database feature kabhi kabhi thoda slow lagta tha, jise thoda aur optimize karna chahiye. Billing aur payment process simple tha, par invoice thoda confusing laga initially. Overall, jo main expect kar rahi thi support se, uske requirement se toh thoda match kiya par kuch jagah disappointment bhi raha. Mujhe aise laga ki unka coaching bhi thoda detailed hoga, par software ki training meh thoda kam depth mein thi. Thoda aur clarity milti toh acha lagta, par phir bhi kaam chal raha hai.