Thoda surprised tha ki support itna slow tha
Main expect kar raha tha ki training ke dauran agar mujhe help chahiye hogi, toh support team quickly respond karegi. Lekin maine dekha ki support se baat karne mein thoda zyada time lag gaya, kabhi kabhi toh lagta tha ki unko mere questions samajhne mein difficulty ho rahi thi. Training sessions khud theek-thaak thi, par jab practical doubts aaye toh unka solution milna mushkil tha. Mujhe laga ki zyada proactive hona chahiye tha unka, especially onboarding mein jab naye naye users ko proper guidance chahiye hoti hai. Software ke features acche hain, par jab support available nahi hota toh wo cheez thodi frustrating ho jati hai. Mujhe yeh alag laga ki company ki taraf se zyada immediate feedback nahi mil raha tha, jo main expect karta tha. Shayad future mein yeh aspect improve ho toh naye users ko benefit hoga.