Thoda surprise hua ki support itna self-service focus karta hai
Mera initial impression yeh tha ki jab bhi kisi problem ka samna karna padega, support team se turant help milegi, par main surprise ho gaya ki zyada tar time mujhe khud hi cheezein figure out karni padti hain. Training ke baad jab maine software and dialer use karna start kiya toh basic instructions toh clear the, par jitne bhi queries ya doubts aaye, unke liye mujhe online knowledge base aur forums pe rely karna pada. Telephonic support available tha, lekin pura din wait karna padta tha apni bari aane tak. Database updates automatically hote rahe, which was good, lekin kabhi kabhi kisi feature ke changes samajhna thoda mushkil lagta tha bina kisi prompt explanation ke. Overall, mujhe laga yeh system thoda zyada khud pe dependent karta hai, jo mujhe thoda unexpected laga, hence four stars instead of full marks.