Thoda sa disappointed hoon with the payment response
Mujhe laga tha ki billing aur payment queries ka response bahut tez milega, kyunki maine kisi fresh service se expect bhi yeh hi kiya tha. Lekin jab maine payment ke baare mein kuch doubts clear karne ke liye contact kiya, toh response time itna achha nahi tha jitna main chahti thi. Dusri taraf, billing system jo software mein tha, wo toh theek tha, database integration bhi fine thi, lekin jab baat human support ki aayi toh kuch der lag gayi. Isi wajah se mujhe laga ki agar woh zyada proactive hote ya jaldi reply karte toh main zyada satisfied hoti. Billing clarity mein koi badi dikkat nahi thi, par jahan tak response milna hai usmein hamne jo expectation rakhi thi woh poor nahi, rather thoda average thi. Overall toh software tools kaafi decent hain, bas customer responsiveness mein thodi jagah hai jha improvement honi chahiye.