Thoda khud solve karna pada support mein
Maine jab se WFHI ka software use karna start kiya tha aur training li thi, tab se mujhe lagta hai ke basic onboarding mein thoda zyada khud seekh ke aana padta hai. Training sessions kaafi acche the aur software ka interface samajhna kujh had tak simple tha, lekin jab baat aayi technical support ki, toh mujhe baar baar apne doubts ko resolve karne ke liye khud se search karna pada ya phir documentation padhna pada. Support team se contact karne mein zyada time nahi lagta, par jitni explanation ya help milti hai wo itni detailed nahi hoti jitni main expect karta tha. Dialer aur calling tools kaafi effective hain aur database feature bhi kaam mein aaye, but kabhi kabhi jab software update hota hai, toh naye features ko samajhne mein thoda waqt lag jata hai. Payment aur invoicing process mein koi dikkat nahi hui, sign-up bhi smooth tha. Overall, main software aur training dono ko acha samajhta hoon, par mujhe lagta hai ki support mein thoda aur proactive hone ki zarurat hai taaki users ko zyada khud se seekhna na pade. Agar ye improve hota hai toh main aur bhi khush ho jaunga.