Thoda khud se figure karna pada, support bhi theek tha
Jab maine sales and pre-purchase information dekhi, mujhe laga ki unhone kaafi details diye hain, par kuch cheezein mujhe khud se samajhni padi. Website aur emails me product ke features aur payment process achhe se explain the, par thoda complicated tha samajhna ki kaise full workflow fit hoga mere routine me. Support team se baat karne par ye sab clear ho gaya, par initial clarity thodi kam thi. Dostana communication tha par overall mujhe lagta hai ki thoda zyada self-exploration karna padta hai customer ko, jo sabke liye convenient nahi hoga. Lekin sign-up process aur invoicing jo mere liye important the, unme koi confusion nahi tha. In short, agar aap thoda technology ke saath khud se kaam kar sakte hain toh ye theek rahega, par agar kisi ko stepwise bahut detailed help chahiye toh unko kabhi kabhi roadblocks mil sakte hain jab tak unhone team ko call na kia.