Skip to main content

WFHI review

Thoda khud hi sab kuch samajhna pada, matlab ultimately fail ho gaya

1 out of 51 of 5Unverified experienceSupport and communication

Thoda khud hi sab kuch samajhna pada, matlab ultimately fail ho gaya

Jab maine software use karna start kiya, toh initially mujhe laga ki support team se help mil jayegi agar kuch dikkat aaye. Lekin jab main problem face kar rahi thi, toh har baar mujhe hi apna solution pata karna pada. Training sessions toh diye, par kuch steps clearly explained nahi the, isiliye mujhe search karna pada un cheezon ke baare mein. Calling tools sahi se connect nahi ho rahe the kabhi-kabhi, par support call par samasya batane par bhi zyada madad nahi mili. Database feature use karne mein bhi mushkil hui kyunki queries expected tarah se operate nahi kar rahi thi. Payment aur invoicing process mein koi badi issue nahi thi, par overall jo mujhe chahiye tha support, woh time pe aur effectively nahi mila. Automatic updates aaye, par unka impact complicated raha aur mujhe pata nahi chala ki software stable hai ya nahi. Training ka flow bhi thoda scattered tha, jisse confusion badhta gaya. Yeh experience frustration wala raha, aur aakhir mein maine decide kiya ki yeh mera use case fulfill nahi karta. Matlab, time aur energy dono waste hui, aur kaafi disappointing raha mera interaction.

Sarita SomaiyaLakshadweep, IndiaExperience: Published:
About this verification label

Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Read the review policy