Thoda frustrating overall laga yeh process
Jab maine sabse pehle WFHI ke support se contact kiya, toh mujhe laga ki wo log bahut jaldi respond karenge. Lekin queries bhejne ke baad kai din tak koi sahih jawab nahi mila, aur mujhe baar-baar follow-up karna pada. Phone pe baat karte waqt bhi kabhi clarity thi toh kabhi confusion; ek baar unhone help karne ki puri koshish ki, par dusri baar lag raha tha ki unko meri baat samajh mein nahi aa rahi thi. Technical issues bataye maine jaise dialer se calls nahi ho rahe the, toh unhone kaha woh automatic update ka issue ho sakta hai. Ye baat maan leti hoon ki unka software kabhi kabhi update se thoda better perform karta hai, par support ka coordination utna acha nahi tha jitna expect kiya tha. Sign-up se lekar invoice milne tak ka pura experience bhi thoda jerky tha, sab kuch seamless nahi laga. Overall, lagatar communication mein itni delay aur confusion thi ki mujhe laga customer care kaafi improve karna chahiye. Itna time waste karne ke baad bhi problem solve nahi hui. Yeh pura experience bas thoda disappointing tha kyunki software ka design hi toh mujhe pasand tha.