Thoda Expectation Zyada Thi, Par Result Alag Tha
Maine socha tha ki support team mujhe payment ya invoicing mein agar dikkat aayi toh easily aur turant help karegi. Par jab maine contact kiya toh response mein kaafi delay tha aur zahir tha ki unke paas clear system nahi tha mere issues ko tackle karne ka. Dialer aur calling tools ke sath problem hui, maine socha ki shayad turant phone pe baat hogi par call support mein laga waqt zyada tha aur confusion bhi. Automatic updates ne kuch cheeze thik ki, par support staff ke jawab inconsistent lage, isliye maine apne aap hi database features ke baare mein search kiya. Payment process mein bhi thodi gadbad hui, aur invoice clear nahi mila easily. Mera overall experience us expectation ke barabar nahi raha jo maine rakhi thi. Mujhe laga tha ki agar koi dikkat aayegi toh telephonic support turant saath dega, par yeh nahi hua. Ho sakta hai ki software features achhe hon, par jab support ho alag level ka, toh problem hoti hai.