Thoda expectation aur thoda reality mein difference tha
Maine socha tha ki onboarding street-smart hoga aur zyada waiting nahi hogi, par thodi baar mujhe laga ki wait karna pada support ke liye, especially jab database mein thoda issue tha. Support staff ne baat ko samjha lekin repeat karne ko bhi bola mujhe apne problem ko. Waise baaki general telephonic help mein koi khas waiting nahi thi, par us moment mujhe thoda frustration hua ki baar baar explain karni padi. Payment aur invoicing process thoda clear tha, par mujhe laga ki woh thoda smooth ho sakta tha. Ye sab mila ke overall experience thoda mixed hi raha, matlab kuch cheezein achhi thi, kuch expected se alag. Shayad training thodi zyada detailed ho toh help hoti mere liye thoda jaldi set up hone mein. Abhi bhi main samajh rahi hoon ki ye process kaafi time lega aur kadam-kadam pe buffers rahenge.