Thoda disappointment hua, work hours match nahi hua
Mujhe laga tha ki support team mere actual kaam ke hours ke hisaab se zyada accessible hogi, par jab maine call kiya toh response timings mere expect karne se kaafi alag the. Main mostly evenings mein kaam karti hoon aur socha tha ki us time pe support milega, par kai baar mujhe raat ko call back bhi nahi mila. Jo telephonic support ka experience tha, wo thoda inconsistent laga mujhe. Haan, ek baat jo achhi lagi wo ye thi ki jab support mila toh kaafi detailed aur helpful tha, specially jab dialer ka setup karna tha. Lekin overall, jab main apne daily kaam ke hisaab se sochti hoon, toh support access kaafi limited tha, jo thoda frustrating tha mere liye. Onboarding process bhi thoda time leta hai, par usme koi sudden issues nahi aaye, jo theek tha. Software ke updates automatic aate rehte hain, par unme bhi kabhi kabhi aisa lagta hai ki kuch features mere routine flow se match nahi karte. Mera expectation tha ki software aur support dono mere working hours ko suit karenge, par mehsoos hua ki ye thoda mismatch tha. Agar kaam ke time support available rahe, toh experience better hota.