thoda disappointment hua, onboarding itna smooth nahi tha
Maine socha tha onboarding aur training dono kaafi simple aur ongoing process hoga, lekin mera experience thoda alag raha. Pehli baat toh yeh ki setup ke dauraan kaafi steps one-off the, jo mujhe laga tha ki baar baar us level ki support milegi. Training ke material se initial samajh toh hui, lekin practical usage ke liye support ya phir refresher sessions thode kam the. Dialer aur database integration thik-thak chal rahi thi, par main baar baar updates ki wajah se continuity broke ho jaati thi. Mujhe laga tha ki automatic updates seamless honge lekin kuch features update ke baad actually thode confusing ho gaye. Telephonic support mila jab poochha, lekin unka approach zyada help karne wala nahi tha, matlab patience nahi dikhaaye. Sign-up aur payment process theek-thaak tha, straightforward tha aur invoice bhi timely mila. Lekin overall jo onboarding ka asar tha, woh thoda thanda raha kyonki regular help ke expected kya the uske hisaab se kaafi kam mila. Mujhe lagta hai agar thoda ongoing assistance better hota toh poora setup experience zyada acha lagta. Abhi joh process hai, woh thoda zyada one-off type activities ki tarah lagta hai jisme continuous learning ya troubleshooting ka scope kam milta hai. Phir bhi software aur training ke basics samajhne mein koi dikat nahi thi, bas follow-up aur ongoing assistance better honi chahiye thi.