Thoda disappointing laga, support se jo ummeed thi woh puri nahi hui
Mujhe lagta hai ki WFHI se jo support aur communication ka MHILA tha, usmein thodi disappointment mili. Main itna zyada emotional nahi kar rahi hoon, par jis tarah se maine socha tha ki jab bhi kisi problem ya confusion ke waqt phone uthakar poochungi, tab mera issue jaldi resolve ho jayega, wo waisa nahi hua. Phone pe support team ne basic help di, par response time thoda slow tha aur kabhi kabhi lagta tha ki samajhne mein unko time lag raha hai. Training aur onboarding process theek tha, par technical query jab thi, toh zyada efficiency mehsoos nahi hui. Sign-up aur payment clear the, invoice bhi properly mil gaya tha, par communication ka jo expectation tha usme gap tha. Dialer aur database kaam karte rahe achhi tarah se, par jab technical problem aayi toh uska solution immediate nahi mila. Shayad support ko thoda aur proactive hona chahiye tha, tab ye lagta ki maine kharida tha software ka fayda better milta.