Thoda disappoint hua, support itna helpful nahi tha
Training aur onboarding ke dauran, mujhe laga ki jo responsiveness thi, woh expected se kaafi kam thi. Main poora process complete kar raha tha, par queries ka reply lene mein waqt zyada lagta tha. Training materials achhe the lekin jab doubts aaye toh unka response thoda late milta tha. Onboarding ke initial steps mein bhi mujhe lagta hai ki clarity thodi kam thi, shayad isliye confusion zyada hui. Jo log remote workflows start kar rahe hain, unke liye timely help bahut important hoti hai, par yaha woh nahi mila. Ek positive baat yeh hai ki training content toh theek-thaak tha aur kaafi basic concepts cover karta tha, jo naye users ke liye helpful ho sakta hai. Lekin overall, main zyada impressed nahi tha kyunki customer support delay karta raha, jisse frustration bhi hua tha. Agar thoda zyada quick response mile hota toh experience behtar hota. Isliye main sirf do stars deta hoon, kyunki software ke initial step tak samajh mein aaya, par support system utna acha nahi tha.