Thoda confusing laga sab kuch

Support generally theek tha but mujhe labels aur wording kuch confusing lage. Wo dialer jo software me hai, naam kuch ajeeb tha, samajhne mein dikkat hui initially. Communication thoda clear ho toh better hota. Koi visible training sessions bhi clear explain nahi karte the call tools ka use properly, par telephonic support shaayad sahi tha. Onboarding step thoda complex lagta tha kyunki sab terms mix hoti thi, thoda patience chahiye tha process me. Overall, software functionality average thi but support thoda better hota toh accha hota.