Thoda aur support ki zarurat thi
Main regular use mein thi software ke calling tools ka, aur overall experience mixed raha. Kuch din the jab dialer smoothly kaam karta tha, aur calls bina interruption ke lagti thi. Lekin kabhi-kabhi database updates se confuse ho gayi thi, kyunki wo changes reflected hone mein time lagta tha. Jab support ko call kiya, toh response thoda slow mila, par jo bataaya usme clarity thi. Mujhe laga ki thoda personalized guidance onboarding phase mein miss hui thi jiski wajah se kuch features samajhne mein difficulty hui. Automatic updates bhi kabhi kabhi bina notice ke aate the, jisse thoda workflow break hua. Mujhe laga ki agar ek dedicated telephonic support team hoti jo day-to-day help deti toh better hota. Payment aur invoicing seamless the, jo ek achha point tha, par overall, day to day support mein improvement ki jagah bachi hai.